FAQ

SHIPPING

How long does shipping take?
Standard shipping takes 7-20 business 
days worldwide. All orders ship free.

When will my order be processed?
Orders are processed within 1-3 
business days after purchase.

RETURNS

What is your return policy?
We accept returns within 30 days of 
delivery. Items must be unworn and 
in original condition.

How do I start a return?
Contact us through our Contact page 
and we will guide you through 
the process.

SIZING

How do I find my size?
Each product has a size guide in 
the description. Measure your bust, 
waist, and hips and compare with 
our chart.

Do you offer plus sizes?
Yes! Many products are available 
in sizes up to 5XL and 10XL.

PAYMENT

What payment methods do you accept?
We accept Visa, Mastercard, PayPal, 
Klarna, Apple Pay, Google Pay and more.

Is it safe to pay on Lux?
Yes! All payments are encrypted and 
processed securely through Shopify.

ORDERS

Can I change or cancel my order?
Contact us immediately after ordering. 
We will do our best to help before 
the order is shipped.

How do I track my order?
You will receive a tracking number 
by email when your order ships.