Refund policy

We offer a 30-day return policy. This means you may request a return within 30 days of receiving your item. To be eligible for a return, the item must be in the same condition as when you received it: unused, unworn, with tags attached, and in its original packaging. Proof of purchase (receipt or order confirmation) is also required. Please note that the customer is responsible for return shipping costs. To initiate a return, please contact us at luxservice.2025@gmail.com 

Order Cancellations
If you wish to cancel your order, please contact us via email. Kindly note that we are unable to cancel orders once they have been processed.

Damages and Issues
We kindly ask that you inspect your order upon delivery and notify us immediately if an item is defective, damaged, or incorrect. This allows us to evaluate the issue promptly and take the necessary steps to resolve it.

Exchanges
The most efficient way to receive the product you desire is to return the original item. Once your return has been accepted, you may place a new order for the replacement item.

Customs Clearance
We are not responsible for delays caused by customs clearance procedures in the destination country. The release of shipments is determined solely by local customs authorities and is beyond our control.

Refunds
Once we receive and inspect your return, we will notify you regarding the status of your refund. If approved, a refund will be issued to your original payment method within 10 business days. Please be aware that additional processing time may be required by your bank or credit card provider. If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at luxservice.2025@gmail.com 

Return & Refund Policy

14-Day Return Policy

We offer a 14-day return policy in accordance with Norwegian consumer law (Angrerettloven). You have 14 days from the date you receive your order to request a return.

Eligibility for Returns To be eligible for a return, your item must be:

  • Unused and in the same condition as received
  • In its original packaging
  • Not a final sale or discounted item (unless faulty)

How to Initiate a Return To start a return, contact us at [din e-post] within 14 days of receiving your order. Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return

We will respond within 2 business days with instructions on how to send your item back.

Shipping Costs for Returns

  • If the item is faulty or incorrect: we cover return shipping
  • If you changed your mind: return shipping is at your own cost

Refunds Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges We do not offer direct exchanges. If you need a different size or color, please return your item and place a new order.

Contact Us If you have any questions about your return, please contact us at: 

e-post: luxservice.2025@gmail.com

 lux.com.im